Refund & Cancellation Policy

At EAGLE MART, customer satisfaction is our priority. We strive to provide fresh, high-quality products and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Before Order Processing

• Orders may be cancelled before they are processed or dispatched.
• If your order has not yet been prepared or shipped, you may request a cancellation by contacting our customer support.

After Order Processing

• Once an order has been processed, packed, or dispatched, it cannot be cancelled.

2. Refund Eligibility

You may be eligible for a refund or replacement if:

• You receive a damaged product.
• You receive a spoiled or unfit food product.
• You receive the wrong product.
• Your order is incomplete due to our error.
• Your order cannot be fulfilled by EAGLE MART after payment has been successfully processed.

3. Non-Refundable Items

Due to the nature of our products, the following items are generally not eligible for return or refund unless they are damaged, spoiled, defective, or delivered incorrectly:

• Fresh Fish
• Fresh Chicken
• Mutton
• Duck
• Fresh Seafood
• Marinated Products
• Frozen Food
• Opened Grocery Items
• Perishable Food Products

Products that have been opened, partially consumed, or improperly stored after delivery are not eligible for refund or replacement.

4. Return Request

If you receive a damaged, spoiled, or incorrect product, please notify us:

• Within 24 hours of delivery.
• Provide your order number.
• Share clear photos or videos of the product and packaging to help us verify the issue.

Failure to report the issue within the specified timeframe may affect your eligibility for a refund or replacement.

5. Refund Process

Once your request has been reviewed and approved:

• Refunds will be processed to the original payment method used during the purchase.
• Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Incorrect products delivered.
• Damaged products.
• Defective or spoiled items.

The replacement option will depend on product availability and the nature of the issue.

7. Order Refusal at Delivery

If a customer refuses to accept an order without a valid reason after it has been dispatched, EAGLE MART reserves the right to decline any refund for perishable products and may deduct applicable delivery or handling charges where permitted by law.

8. Failed Delivery

If delivery cannot be completed due to:

• Incorrect address provided by the customer.
• Customer being unavailable after reasonable delivery attempts.
• Incorrect contact information.

Additional delivery charges may apply for re-delivery. Refund eligibility will depend on the condition of the products and the circumstances of the failed delivery.

9. Contact Us

For cancellation, refund, or replacement requests, please contact us:

EAGLE MART

Phone: +91 63745 45045

Email: eaglemart1331@gmail.com