Shipping & Delivery Policy

At EAGLE MART, we are committed to delivering fresh, high-quality products safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing

• Orders are processed after successful payment confirmation or order verification.
• Orders are typically processed within our business hours.
• Processing times may vary during weekends, public holidays, or peak shopping seasons.

2. Delivery Areas

EAGLE MART currently delivers to selected serviceable locations. Delivery availability depends on your delivery address.

If your location is outside our delivery area, we may not be able to accept your order.

3. Delivery Time

Estimated delivery times may vary based on:

• Delivery location
• Product availability
• Order volume
• Weather conditions
• Traffic and other unforeseen circumstances

While we strive to deliver within the estimated time, delays may occasionally occur.

4. Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, EAGLE MART may offer free delivery on eligible orders or promotional campaigns.

5. Fresh & Perishable Products

To maintain freshness and quality:

• Fresh seafood, meat, poultry, and other perishable products are carefully packed using appropriate packaging methods.
• Customers are requested to receive and inspect their orders promptly upon delivery.
• Perishable products should be refrigerated or stored according to the product instructions immediately after delivery.

6. Delivery Attempts

Our delivery partner will make reasonable attempts to deliver your order.

If delivery cannot be completed because:

• The customer is unavailable,
• The delivery address is incorrect or incomplete, or
• The customer cannot be contacted,

the order may be cancelled or returned. Additional delivery charges may apply for re-delivery where applicable.

7. Order Tracking

Where available, customers will receive order confirmation and delivery updates through email, SMS, or phone.

8. Inspection at Delivery

Please inspect your order at the time of delivery.

If you receive:

• A damaged package,
• An incorrect item,
• Missing products, or
• A spoiled product,

please contact us within 24 hours of delivery with your order details and supporting photos or videos.

9. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Technical issues

We appreciate your patience in such situations.

10. Ownership & Risk

Ownership and responsibility for the products pass to the customer upon successful delivery to the provided delivery address.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

EAGLE MART

Phone: +91 63745 45045

Email: eaglemart1331@gmail.com