Return & Replacement Policy

At EAGLE MART, we are committed to delivering fresh, high-quality products and ensuring customer satisfaction. If you experience an issue with your order, please review our Return & Replacement Policy below.

1. Eligibility for Returns & Replacements

You may be eligible for a return or replacement if:

• You received the wrong product.
• The product was damaged during delivery.
• The product was spoiled or unfit for consumption at the time of delivery.
• The product is defective (for non-food items).
• Your order is incomplete due to our error.

All requests are subject to verification and approval by EAGLE MART.

2. Non-Returnable Items

Due to hygiene and food safety regulations, the following items are generally not eligible for return unless they were delivered damaged, spoiled, defective, or incorrectly:

• Fresh Fish
• Fresh Chicken
• Mutton
• Duck
• Seafood
• Marinated Products
• Frozen Food
• Fresh Fruits & Vegetables (if applicable)
• Opened Grocery Products
• Perishable Food Items

Products that have been opened, partially consumed, improperly stored, or damaged after delivery are not eligible for return or replacement.

3. Non-Food Products

For eligible non-food products such as:

• Clothing
• Toys
• Gadgets
• Gifts
• Household Items

Returns or replacements may be accepted if:

• The product is unused.
• It is in its original packaging.
• All tags, labels, manuals, and accessories are intact.
• The request is made within 7 days of delivery.

Some categories may have different return conditions depending on the product.

4. How to Request a Return or Replacement

To request a return or replacement:

1. Contact our customer support within the applicable return period.
2. Provide your order number.
3. Share clear photos or videos showing the issue.
4. Our support team will review your request and provide further instructions.

5. Inspection & Approval

Once your request is received:

• We may inspect the product based on the information provided.
• Additional details may be requested if necessary.
• Approved requests will be processed for replacement or refund, depending on the circumstances.

6. Replacement Process

If a replacement is approved:

• A replacement product will be shipped based on product availability.
• If the same product is unavailable, we may offer an alternative product of similar value or process a refund, as applicable.

7. Return Shipping

If the return is due to an error by EAGLE MART (such as an incorrect, damaged, or defective product), return shipping costs, where applicable, will be borne by us.

If the return is due to reasons not attributable to EAGLE MART, return shipping costs may be the customer's responsibility, where permitted by law.

8. Items Not Eligible for Return

Returns or replacements will not be accepted if:

• The product has been used or consumed.
• The product has been damaged due to improper handling after delivery.
• The request is made after the specified return period.
• The product was purchased during clearance or marked as non-returnable (unless required by applicable law).

9. Contact Us

For any return or replacement requests, please contact us:

EAGLE MART

Phone: +91 63745 45045

Email: eaglemart1331@gmail.com